Frequently Asked Questions
Everything you need to know about our organic beauty standards and services.
Are your products 100% organic and cruelty-free?
Yes, all Natural Living Solutions products are formulated with certified organic ingredients and are 100% cruelty-free. We never test on animals and ensure our suppliers uphold the same ethical standards.
How long will it take for my order to arrive?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for skincare products?
Due to the nature of our products, we offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Do you use synthetic fragrances or parabens?
No. Our commitment to natural living means we strictly exclude parabens, sulfates, phthalates, and synthetic fragrances. We use only pure essential oils and botanical extracts for scent and preservation.
How should I store my natural beauty products?
Since we use natural preservatives, we recommend storing your products in a cool, dry place away from direct sunlight. Ensuring the lids are tightly closed will help maintain the potency of the botanical ingredients.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.